Technician 5.0: Where Human Expertise Meets Intelligent Machines
What will the industrial technician’s work look like in a world shaped by AI, extended reality, automation and robotics? Hanna Heinonen, XR researcher and R&D specialist at KONE, and Markku Turunen, Professor of Interactive Technology at Tampere University, explore how emerging technologies are transforming maintenance, training and problem-solving. They discuss the importance of reliable information, human-centered design and involving employees from the start, as well as why successful transformation requ